Customer Service
LOCATION
SPECIAL REQUIREMENTS
Fingerprint/background clearance is required.The City of Apache Junction will perform a fingerprint/background check for free. The intern can start at the library after they are fingerprinted.
SCHEDULE OPTIONS
Semester availability
FallSpring
Summer
Service hours
MorningAfternoon
Evening
Weekend
Available days/hours
M, W, F, and Sat 9am-5pm
T and Th 9am-8pm
REQUIRED/DESIRED SKILLS
Must be currently enrolled in a college or university
Able to interact with coworkers/team and take direction from supervisor and upper level staff.
Able to read, write, speak, and comprehend English and do basic arithmetic.
Fluency in a second language including American Sign Language is a plus.
Basic PC skills including Microsoft Windows.
Excellent communication and customer relation skills.
Ablility to work independently.
Access to reliable transportation.
Upbeat, energetic, positive personality.
CATEGORIES
AdultsEducation
Elderly
Library
Technology
Youth (direct interaction)
Youth I: less than 5 years
Youth II: 5-11 years (K-6th grades)
Youth III: 11-14 years (6th-9th grades)
Youth IV: 14-18 years (high school)
Youth V: 18-22 years (young adult)
COMMUNITY PARTNER
Apache Junction Public Library
ABOUT THE INTERNSHIP
Duties
The Apache Junction Public Library has a challenging opportunity available for a Customer Service intern. This internship takes a hands-on approach to advancing the candidate’s professional experience by including interaction with customers and library staff. Critical responsibilities will include, but are not limited to, providing one-on-one assistance helping customers in finding materials, answering directional questions, and assisting with select front desk duties.
- how to engage people to find out if they need assistance;
- how to respond to people, both on the phone and in person, with varying needs and questions (but with limited scope);
- how to work within a team environment, how to recognize when it is important to refer someone to another person within the team; how to deal with frustrated customers;
- and how to work with different types of people; e.g. understanding generational and cultural differences.
The intern will be able to participate in any of the following library projects/programs:
1) J.O.B.S. (Job Opportunities and Basic Skills) Training Center--assisting people needing help with employment, computer skills, GED or ESL
2) Early literacy with the Fun Van--serving young families with children ages 0-5.
3) Healthy, Wealthy, Wi$e--financial education programs for children and adults, and the elderly.
4) Literacy oriented programs for children--(e.g. Babytimes, Toddlertimes, Storytimes and Splash Water, Play).
5) P.I.T. Stops (Personal Internet Training) one-on-one assistance teaching basic computer literacy skills.
The City of Apache Junction’s motto is S.O.A.R. (Service Over And Above the Rest) and we incorporate the FISH! Philosophy to provide residents, visitors, and community organizations/businesses the finest in municipal service.
Population served
The library serves visitors of all ages and backgrounds on an average of 1,000 people a day, 6 days a week. Visitors ask questions about their education, entertainment and information needs. They also need assistance with using the library's facilities and its many services. USL students will specifically serve populations in need via the programs listed above (in Intenrship Description).
Community need/impact
This internship opportunity will address the community's need for resources, programs and services for library visitors of all ages and backgrounds. The library provides quality customer service through caring, friendly, and well-trained staff whom the intern will assist.
The library views customer service as one of the ways we can make a positive impact on the community by helping our customers find the information and tools they need. This intern will allow us to provide even better service.
